{"id":26378,"date":"2023-05-12T13:56:15","date_gmt":"2023-05-12T13:56:15","guid":{"rendered":"https:\/\/staging.sightlinemg.com\/federaltimes\/uncategorized\/2023\/05\/12\/opms-retirement-backlog-worsens-to-start-2023s-peak-intake-season\/"},"modified":"2026-08-08T05:09:49","modified_gmt":"2026-08-08T05:09:49","slug":"opms-retirement-backlog-worsens-to-start-2023s-peak-intake-season","status":"publish","type":"post","link":"https:\/\/staging.sightlinemg.com\/federaltimes\/fedlife\/retirement\/2023\/05\/12\/opms-retirement-backlog-worsens-to-start-2023s-peak-intake-season\/","title":{"rendered":"Federal retirement processing speeds quicken, backlog being addressed"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The Office of Personnel Management is processing retirement claims by federal workers at a record clip after a wave of government employee departures last year and understaffing caused a massive backlog.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The federal government\u2019s HR department processed more claims than it received last month and shaved 11% off its inventory from March to April. There\u2019s still a ways to go as the backlog remains about 7,000 cases above the goal.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s the third straight month of record-fast processing times, a pace that had not been achieved in at least two years, according to <a href=\"https:\/\/www.opm.gov\/about-us\/budget-performance\/strategic-plans\/retirement-processing-status.pdf\" target=\"_blank\">the data. <\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After several months that showed steady improvements in reducing the backlog, a wave of 12,000 new claims were filed in January, indicative of the peak retirement season OPM usually encounters each year. Unlike past years, OPM seemed ready this time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The office\u2019s ability to maintain operations from February onward is telling, considering a report by the Government Accountability Office said OPM receives a surge of applications starting in mid-January and continuing into the spring.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are more than $83 billion worth of annual annuity payments made to nearly 2.7 million federal beneficiaries. Agency HR and payroll offices create retirement application packages, which are then sent to OPM for processing.<\/p>\n\n\n\t<aside class=\"smg-interstitial-link wp-block-smg-interstitial-link\">\n\t\t<a href=\"https:\/\/staging.sightlinemg.com\/federaltimes\/fedlife\/financial-planning\/2023\/05\/01\/opmgov-introduces-a-chat-bot-to-answer-retirement-questions-for-feds\/\" class=\"smg-interstitial-link__inner\">\n\t\t\t\t\t\t\t<div class=\"smg-interstitial-link__media\">\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"189\" src=\"https:\/\/staging.sightlinemg.com\/wp-content\/uploads\/2026\/08\/GettyImages-1407361683.jpg.jpg?w=300\" class=\"smg-interstitial-link__image wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"smg-interstitial-link__content\">\n\t\t\t\t<span class=\"smg-interstitial-link__kicker\">Related<\/span>\n\t\t\t\t<h3 class=\"smg-interstitial-link__title\">OPM.gov introduces chatbot that answers retirement questions<\/h3>\n\t\t\t\t\t\t\t\t\t<p class=\"smg-interstitial-link__excerpt\">Chatbots are a tool being used more and more by federal agencies, who have been charged by the White House via executive order to overhaul customer service<\/p>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/a>\n\t<\/aside>\n\t\n\n\n<p class=\"wp-block-paragraph\">More than 114,500 federal workers retired in the government fiscal year that ended Sept. 30, up from about 97,000 the year before, according to data. That\u2019s the largest retirement exodus since 2013.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a result, OPM\u2019s retirement backlog rose to its highest levels since 2014, according to its inspector general. The agency\u2019s 2022-2026 Strategic Plan \u201cdoes not contain a specific goal related to retirement services\u2019 case processing,\u201d though parts of the previous plan noted a goal to bring processing times down to 60 days or less, a benchmark that is yet to be consistently met, the OIG said in a report.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cLegacy systems and manual processes that we have identified in previous &#8230; reports continue to contribute to customer service issues by increasing the backlog of cases and long processing times that make interim payments necessary,\u201d the <a href=\"https:\/\/www.oversight.gov\/sites\/default\/files\/oig-reports\/OPM\/FY2023-Top-Management-Challenges-Report.pdf\" target=\"_blank\">OIG report said. <\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inadequate staffing levels is also an issue for the agency, especially during high-demand times.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">About a dozen senators sent <a href=\"https:\/\/www.durbin.senate.gov\/imo\/media\/doc\/Letter%20to%20OPM%20regarding%20delays%20with%20processing%20retirement%20benefits%20FINAL.pdf\" target=\"_blank\">a bipartisan letter<\/a> in April asking questions of OPM regarding its effort to staff up and improve processing times after constituents complained about waiting for their benefits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the letter, lawmakers said they\u2019re aware of at least one case that has been in processing for fifteen months.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, what can retirees do?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cFilling out the retirement claim forms correctly drastically improves a retirement packet\u2019s chances of getting processed quickly,\u201d <a href=\"https:\/\/stwserve.com\/opm-backlog-of-retirement-claims-2\/\" target=\"_blank\">wrote<\/a> Benjamin Derge, a financial planner.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>It\u2019s the third straight month of record-fast processing times, a pace that had not been achieved in more than two years. OPM said.<\/p>\n","protected":false},"author":7,"featured_media":74441,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_canonical":"","_acf":"","_yoast_wpseo_primary_category":59,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","_smg_distribution_targets":[]},"categories":[55,11,56,31,33,9,59,40,25],"tags":[],"coauthors":[3269],"class_list":["post-26378","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-career","category-fedlife","category-financial-planning","category-home","category-newsletters","category-federal-oversight","category-retirement","category-watchdogs","category-your-career"],"acf":{"subheadline":"","legacy_arc_id":"QW7VBDJT3FE7TGDJPO47ENUPKE","arc_canonical_url":"\/fedlife\/retirement\/2023\/02\/24\/opms-retirement-backlog-worsens-to-start-2023s-peak-intake-season\/","remove_feature_photo":false,"is_sponsored":false,"subtype":"","redirect_url":"","disable_inline_ads":false,"native_logo_pretext":"Presented By:"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.0 (Yoast SEO v28.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Federal retirement processing speeds quicken, backlog being addressed - Federal Times<\/title>\n<meta name=\"description\" content=\"It\u2019s the third straight month of record-fast processing times, a pace that had not been achieved in more than two years. 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